Last Updated: 11 March 2026

At SKULTELITE, we aim to deliver your orders quickly and safely no matter where you are located. Below you will find important details about our shipping times, order processing, and delivery policies.

Worldwide Delivery

We ship to customers across the world. Delivery times may vary depending on your location and the shipping carrier used.

Estimated Delivery Times

North America

United States: 5–9 business days
Canada: 7–9 business days

Europe

United Kingdom: 5–7 business days

Netherlands, Sweden, Finland, Denmark: 4–12 business days

France, Germany: 5–10 business days

Austria, Spain, Switzerland: 6–12 business days

Norway: 8–12 business days

Asia–Pacific

Hong Kong: 2–3 business days

Singapore: 5–7 business days

Malaysia: 6–8 business days

Australia: 5–7 business days

United Arab Emirates: 7–9 business days

Thailand, Philippines, Indonesia: 8–12 business days

Other Countries

All other international destinations: 7–12 business days

Please note that business days do not include weekends or public holidays.

Order Processing

Processing Time: 1–2 business days

After you place an order, our team verifies the details, performs quality checks, and prepares the item for shipment.

Most orders are submitted to our fulfillment warehouse within a few hours after purchase.

Once the order has been shipped, the delivery time will depend on your country and the shipping carrier.

Order Tracking

Customers will receive email notifications during each stage of the shipping process.

Once your order has been shipped, you will receive an email containing your tracking number so you can monitor your shipment.

You can also track your order through our Order Tracking page on the website.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact us within 7 days of the delivery date.

While we will do our best to assist you in locating the package, EYZEN is not responsible for lost or stolen packages after confirmed delivery by the shipping carrier.

Shipping Delays

Once your order has been dispatched, delivery is handled by the shipping carrier. Delays may occasionally occur due to:

• Customs clearance procedures

• Weather conditions

• Public holidays

• Carrier operational delays

• Other circumstances beyond our control

We appreciate your understanding in these situations.

Customs Duties and Import Taxes

For international orders, your country’s customs authorities may apply import duties, taxes, or additional fees.

These charges are not included in the product price or shipping cost and must be paid by the customer if required by local regulations.

Address Changes

If you need to change your shipping address, please contact us before your order is shipped.

Once an order has been processed or shipped, we may not be able to modify the delivery address.

We are not responsible for address changes made directly through the postal service or shipping carrier.

Free Worldwide Shipping

We offer free standard shipping worldwide on all orders.

In rare cases, delivery may take longer due to logistics delays. If this happens, please allow up to 28 days for delivery before requesting a refund or cancellation.

Express Shipping

If express shipping is available and selected during checkout, the shipping fees for express delivery are non-refundable.

Need Assistance?

If you have any questions regarding shipping or your order, please contact us.

Email: company.eyzen@gmail.com

Our support team will respond to your request as soon as possible.